Home/FAQ
Answers about booking, payment and cancellation, and practical tips for the souks, activities, day trips and transport in Marrakech.
Send an enquiry from the tour page or the contact form, or message us on WhatsApp. We reply to confirm the time and the meeting or pickup point.
On the day of the tour. Nothing is paid online.
No. Send us your date and group size and we reply with the details for your tour.
Yes. Cancellation is free up to 24 hours before the tour.
Balloon flights, paragliding and some mountain trips depend on the weather. If one cannot go ahead, we offer another date or cancel free of charge.
Both are possible. Tell us which you prefer when you enquire.
Not to visit the city, but the medina is a maze of lanes and a guide saves time, explains what you see and helps you deal with sellers in the souks.
Tips are not included. Tipping is customary in Morocco and left to your judgement.
Every day, from mid-morning into the evening. On Fridays some shops close for a few hours around midday prayers.
Small stalls usually take cash only; some larger shops and rug dealers accept cards.
No. Its ground is rock and gravel. For sand dunes you need the Sahara, a trip of several days.
Comfortable shoes, sun protection and a warm layer; the mountains are cooler than Marrakech.
About 6 km, or 15 to 20 minutes by car.
Not inside the medina lanes. The drop-off is at the nearest point a car can reach.
Tell us your dates and what you would like to do. We reply on WhatsApp or by email.
